sky max

[crisscrossx]

Just got the max hub due to poor wifi connection in the back room, set it up a couple of hours ago, run the 'lets fix this' but still nothing in that room. What should we do now?

[TimmyBGood · Accepted solution]

@crisscrossx 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[SteveLP]

@TimmyBGood I see some of the sky max routers are also sold on that auction site, would they work in place of the standard sky router? Support wouldn't be a problem and not interested in the pods  just the Wifi 6 capability. I know that BT's Wifi 6 can be directly swapped for the 5's

[jamesn123]

@SteveLP 

Purchasing Sky routers from external sources is completely against Sky's T&Cs. Sky can remotely disable any routers that have been sold on. Additionally half the settings would not be available to you on the router because the Sky Max hub requires the Sky companion app to work which wouldnt be active for your account. 

[SteveLP]

Thanks, James, not the answer I'd hoped for but does clear it up for me.