sky hub not showing in my products

[shahla+i]

im trying to reset my wifis password, cant find the setting anywhere and have followed many instructions but my sky hub isnt showing under my products or anywhere else

[Chrisee]

@shahla+i try signing out, closing and the re-opening the My Sky app to see if the settings for tge Sky Max hub apoear on the broadband page if itvdoesnt give Sky a call.