sky exorbitant charge for broadband

[ellen45]

my letter of 29 july. my account number  is in the letter . Requesting substantial reduction in my bill. I pay £46. for broadband , sky subscription £10 voicemail £2. Total £58.. You are advertising full fibre 150mb broadband  for £24.00. I want to change my broadband to this as soon as possible please. I am a member for over 15 years. My phone number is on my letter.

[Daniel0210]

@ellen45 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What you are seeing is probably a deal for new customers to encourage them to sign up. You aren't a new Sky customer. 

[Sharcuk]

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@ellen45 wrote:

my letter of 29 july. my account number  is in the letter . Requesting substantial reduction in my bill. I pay £46. for broadband , sky subscription £10 voicemail £2. Total £58.. You are advertising full fibre 150mb broadband  for £24.00. I want to change my broadband to this as soon as possible please. I am a member for over 15 years. My phone number is on my letter.

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If you want a substantial reduction in your bill it's likely that you will have to change to a new supplier!

New customers always get a better deal; it's the same across all suppliers unfortunately.

[TimmyBGood]

@ellen45 

Note that FTTP is only available in areas reached by the national rollout.

[evanscarol2]

I can not afford this bill,it's way toomuch

[evanscarol2]

The sky bill is too much, have you made a mistake 

[Daniel0210]

@evanscarol2 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Compare the bill to a previous bill and see where they differ. Do the dates cover more than a normal month? 

If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass