sky broadband

[Cazfred1]

I switched from bt broadband to sky broadband, the person I spoke to said sky would pay £100 to bt because I was still in contract so would have a early termination fee which I expected. I have just received my final bill from bt & sky has not paid bt anything. Could someone explain to me how this works please?

Thanks.

[Daniel0210]

@Cazfred1 

Sky would only pay up to £100 for broadband. Please read below about Sky switch credit

https://www.sky.com/help/articles/switching-credit-offer 

[daveNOS]

@Cazfred1 Sky won't pay BT anything, you have to pay the fee and then Sky will credit upto £100 to your Sky account. 

[JimM1]

@Cazfred1 It works that YOU and YOU alone pay the whole final bill that BT have sent you, Nothing else!

Credit for switching your TV or broadband to Sky | Sky Help | Sky.com | Sky Help | Sky.com

[Cazfred1]

Thanks, so Ayesha telling me sky would pay BT was not right then. Another lesson learned.

[Daniel0210]

@Cazfred1 

Some unfortunate phrasing in that text. You pay BT, Sky reimburse you. 

[Cazfred1]

Thank you Daniel, they have not reinbursed me, do I have to ask for it?

[Daniel0210]

@Cazfred1 

It's explained in that link in post 2. It comes as a credit on your Sky account.

[Cazfred1]

Thank you all, Would not have worked it out without your help.

Cheers