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Discussion topic: signal

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This message was authored by: Sylw

Message posted on ‎18 Aug 2024 04:09 PM

signal

I have new broadband and is not connecting one week I'm waiting on the signal 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎19 Aug 2024 12:41 PM

Re: signal

Posted by a Superuser, not a Sky employee. Find out more

@SylwWhat colour are the lights on the router and what package did you take with Sky? Have you checked track orders in my account to see if there is any information regarding your broadband?

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This message was authored by: Sylw

Message posted on ‎19 Aug 2024 01:20 PM

Re: signal

Light is red 

yes I'm checked 

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This message was authored by: Highlinder

Message posted on ‎19 Aug 2024 03:23 PM

Re: signal

Posted by a Superuser, not a Sky employee. Find out more

@Sylw I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

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This message was authored by: Lisa-P1987

Message posted on ‎19 Aug 2024 03:25 PM - last edited: ‎19 Aug 2024 03:26 PM

Re: signal

Thanks for escalating this. We’ve sent @Sylw an invite to chat.

 

@Highlinder if you get the invite just engage with it and we will close

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: cookiemonsteruk

Message posted on ‎19 Aug 2024 03:27 PM

Re: signal

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-P1987 

 

@Highlinder escalated it for @Sylw 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎19 Aug 2024 03:28 PM

Re: signal

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-P1987 

 

Oops . Ignore my post

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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