setting up sky max hub

[Joshdunc4]

im trying to set up my sky max hub to get wifi in my new flat, the box came with a power cable and a ethernet cable yet i feel like its missing a cable which goes into the purple one as the box comes up with a red light. have i put the cable into the wrong number the openreach bt thing is just a standard phone and internet port.

[JimM1]

@Joshdunc4 If you have a Fibre only FTTP connection to the OR ONT then the cables you have are all that is required, the PURPLE ended are only for the OLD copper FTTC connection!

Post a picture off the other end that you are trying to plug into, OR Master socket then you will need a cable, if it is missing, sky do normally get the hub out right spec, what speed package did you buy from sky!

[TimmyBGood]

@Joshdunc4 

You may be waiting for an ONT to be installed (or missing one entirely)

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Joshdunc4]

its a full fibre 500 package it says on the sky app my only equipment is the sky max hub and the standard talk package is i only pay for the calls i make but im not fussed for a house phone 

[Joshdunc4]

this is what pops up the WBC FTTC is all unavailable the WBC SOGEA the first 2 say available the other 2 are blank i honestly don't have a clue what any of this means 

[TimmyBGood]

@Joshdunc4 

That confirms it's FTTP, so the wall socket is obsolete.

Could you post just the two lines of text under the table that contains the speed data, starting with 'Our records show...'

[Joshdunc4]

Think this is it dunno why the image is being so blurry, Thanks for the help so far!

[TimmyBGood]

@Joshdunc4 

'ONT exists with active service'

That means there should already be an optical cable and Openreach terminal unit: unfortunately it's possible that the latter has been removed by the previous occupants.

 

You could look for evidence of the thin white cable with rectangular green jack plug, typically low down on a wall near a double power socket, or sometimes concealed in a cupboard or under stairs unit.

[Joshdunc4]

I’m quite certain the previous tennents have probably taken that away this is all that's left and what you have there's nothing like that around the flat 

[TimmyBGood]

@Joshdunc4 

Certainly not the one in your picture: a master socket has no functionality once FTTP is at an address.

This isn't a subdivided dwelling unit?

[Joshdunc4]

No it's just a normal flat i share with 3 of my other flatmates none of them would've touched anything so it's been left how it was 

[TimmyBGood]

@Joshdunc4 

OK, if you've looked everywhere (both inside and out) and cannot find any evidence of either ONT or optical cable then you'll need to call Sky and let them know.  

[Joshdunc4]

will do thanks for the help