sem sinal por dois dias

[Emerson+Carlos]

hello SKY what do you tell me about the internet signal that we have been without for two days no position on what happened will you also give the discount on the invoice these days that we are without internet what is the position on this.

[Daniel0210]

Hi @Emerson+Carlos 
You aren’t talking to Sky as this is primarily a customer helps customer forum so there’ll be no automatic contact from Sky as a result of you posting on here.

You can check the status here
https://www.sky.com/help/servicestatus/broadband
Sky sometimes update their Twitter page
https://mobile.twitter.com/SkyHelpTeam?
You could also try carrying out the broadband test. This can be done via the Sky app on mobile data or use this link
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).