04 Jan 2024 09:17 AM - last edited: 04 Jan 2024 10:39 AM by Daniel-F
Dear Sirs,
I am writing to you today very disappointed with the way you have conducted yourselves. I have now been a customer of Sky for over 20 years. You have me down as a SKY VIP customer for only 9 years, but I was with you in my previous homes also. However over the past 2 years I have been treated in a disgusting manner which I am no longer willing to accept. I have had on-going issues and you have simply don’t NOTHING to fix my problems and you have continued to just take my money without a second thought. The below experience is what I will take away from my experience with SKY.
So I am now formally requesting that SKY fulfils their promises and customer service and fully refunds me as stated in the Wi-Fi Boost’ promise, I would also like a full refund of two years addition TV Boxes that I have paid for and not been able to use due to the diabolical Wi-Fi service you have provided me. What’s more to rub salt into the wound, you have now seen it appropriate to stop all my services , which I am disgusted with and find this a terrible way to run your business.
(Removed)
A very unhappy customer
Moderator note: Removed personal details
04 Jan 2024 11:10 AM
Unfortunately you are not communicating with Sky directly in this support forum, only to fellow customers. You will need to address your complaints to Sky via here https://www.sky.com/help/articles/how-to-make-a-complaint
I hope you get everything resolved to your satisfaction.
26 Feb 2024 11:40 AM
Sky is an absolute rip-off outfit only interested in money.
I raised a compalint a month ago. I got identical email responses back and then a message to say the complaint will be closed. I wrote back saying complaint is very much open and totally ignored.
Incredibly it is manged by the most useless regulator, who asked me to contact the citizan advise bureau rather then take up the case with sky.
I will never go back to Sky! Customer Service is shambles.
Asked the agent on how to raise a compalint and she said go to Sky.com. Has anypone tried Sky.con route to raise a compalint? How do they get away with all this??
26 Feb 2024 11:57 AM - last edited: 26 Feb 2024 12:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jpls wrote:
Incredibly it is manged by the most useless regulator, who asked me to contact the citizan advise bureau rather then take up the case with sky.
Ofcom makes it very clear that they almost never take on individual subscriber disputes with a telecoms/internet service provider: that's not what they were set up to do.
The Sky complaints process, like the rest of the ISP industry, escalates to an appointed ADR.
https://www.sky.com/help/articles/alternative-dispute-resolution
26 Feb 2024 12:04 PM
What is an appointed ADR? Is it a BOT?
26 Feb 2024 12:05 PM - last edited: 26 Feb 2024 12:09 PM
Posted by a Superuser, not a Sky employee. Find out more
ADR: alternative dispute resolution
The ADR for Sky Broadband is the Communication & Internet Services Adjudication Scheme
https://www.cedr.com/consumer/cisas/make-a-complaint/
26 Feb 2024 12:17 PM
Waht does this all mean?
You have closed my orginal complaint on 2 emails , so I'll go ahead with CEDR.
26 Feb 2024 12:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jpls wrote:
Waht does this all mean?
You have closed my orginal complaint on 2 emails , so I'll go ahead with CEDR.
@Jpls Just so you are aware You are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
26 Feb 2024 01:48 PM
Sorry - I did not realise. Thank you all for useful information to pick up my complaint.
No problem. Browse or search to find help, or start a new discussion on Community.
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