returning wifi extender

[MacFraeBorders]

I cancelled broadband subscription and received a box to return equipment.  Only the router fitted in the box.  I received an email acknowledging the router with a link supposedly to order another box should I find any other equipment.  It sent me to a general page.  Nowhere on the site can I find how to order it.  I chatted to the chatbot.  Useless. In the end the chatbot declared it couldn't help me but didn't offer any other solution.  Customer service virtually non existent.  Can somebody send me a box please or I will send it to local authority recycling?

[jamesn123]

Hi @MacFraeBorders 

Did you try this help page? https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Also I would not recommend that you recycle your equipment locally as Sky may send you a non-return bill for it

[MacFraeBorders]

Thanks.  I have just tried it. It doesn't appear to have any link to anywhere to send out a new box to me.  It led to another page suggesting I take it to local recycling centre.  Sky seems happy just getting the main hub.

[jamesn123]

@MacFraeBorders 

You can of course use any other packaging you may have laying around. Also many local supermarkets have trolleys that you can take cardboard boxes from.