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Discussion topic: return old equipment

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This message was authored by JosePaz This message was authored by: JosePaz

return old equipment

I am reaching out because I have recently moved house and have completed my contract with you. The process of canceling my contract was challenging and time-consuming, particularly the long waits on the phone. When I canceled the contract, I was informed that I did not need to return the equipment and could leave it at the house. However, I have now received the following reminder:
"Reminder - return your equipment
Please return the Sky Broadband Hub by 29/03/2024 to avoid charges of £53."
Could someone please clarify this situation for me?

Thank you,
Jose