"There's a problem with your broadband"

[CNMurphy]

I rang Sky on the 8th November following a week of poor internet connection. I was told the issue would be resolved in 3-5 working days. When I log into my Sky app and test the line it still says and to contact support. Can you please advise?

  

[Greenfingers001]

Hi there @CNMurphy CNMurphy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147