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Discussion topic: WiFi not strong and disconnects

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This message was authored by: Mleec81

WiFi not strong and disconnects

My WiFi is not strong throughout the house, and creates a disconnect meaning my devices often stop. I would like to inquire about this being checked and solutions provided? 

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This message was authored by: TimmyBGood

Re: WiFi not strong and disconnects

Posted by a Superuser, not a Sky employee. Find out more

@Mleec81 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Mleec81

Re: WiFi not strong and disconnects

So I can't be helped? 

This message was authored by: TimmyBGood

Re: WiFi not strong and disconnects

Posted by a Superuser, not a Sky employee. Find out more

@Mleec81 

 

Sky will help if through booster loan if your account has one of those supplements.

 

Otherwise I'd suggest claiming under the default guarantee and putting the saving towards a mesh solution.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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