"Connected without internet"

[NatPai]

My WiFi is not working, I have 2 green lights, a dimmed green light and an orange light. I've "checked my broadband" and your app is saying everything is fine yet when I turn my data off and try to use the Wi-Fi your app tells me there's a problem with my connection. My partner has university work he needs to complete and online lectures to attend. This needs fixing. Now. I've unplugged it, checked all wires, turning it back on again and it's refusing to work. According to the other messages on the board I'm not the only one.

[Addie15]

Hi there, @NatPai. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.