poor internet quality

[Juancho]

i have just done a speed and wifi test and the connection is fine however whenever i go into video calls i get very poor sound and video. any ideas why this may be? i am in the same room where router is 

[jamesn123]

Hi @Juancho Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...