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Discussion topic: not able to watch live rv

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This message was authored by: hugh85

not able to watch live rv

cannot watch tv, restarted the puck. same issue. cant watch bbc iplayer or live TV 

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This message was authored by: Chrisee

Re: not able to watch live rv

Posted by a Superuser, not a Sky employee. Find out more

@hugh85 to stream video the puck requires a good network connection. If using WiFi the. Network settings shows the strength of the signal and you can check the speed to the puck by running the network test innthe Get Help,menu in the Netflix app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: hugh85

Re: not able to watch live rv

guessing sky wifi is not strong enough to support sky tv/sky puck. 

do customers get money back for the service being unreliable 

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