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Discussion topic: no internet

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This message was authored by ionnnnn This message was authored by: ionnnnn

no internet

Hello i dont have internet on 40 high street !!!

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This message was authored by Highlinder This message was authored by: Highlinder

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@ionnnnn Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by AlexGuerrero This message was authored by: AlexGuerrero

Re: no internet

I am (Removed) and i dont have internet too

 

Moderator note: Removed personal/identifiable details

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@AlexGuerrero 

Your other post has been removed. Firstly it's a duplicate that's not required, and you've posted your full address on a public forum which is not a good idea. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by AlexGuerrero This message was authored by: AlexGuerrero

Re: no internet

Ok. Then answer my question 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@AlexGuerrero 

Have you tried the advice from @Highlinder above your post? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by AlexGuerrero This message was authored by: AlexGuerrero

Re: no internet

Yes i did

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@AlexGuerrero 

Then did it find an external fault and did it allow you to arrange a visit from an engineer? If it didn't you'll need to call Sky. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by AlexGuerrero This message was authored by: AlexGuerrero

Re: no internet

Which is the number?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@AlexGuerrero 
If you need to call Sky then if you already have a Sky Mobile or from your Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by jamesn123 This message was authored by: jamesn123

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@AlexGuerrero wrote:

Ok. Then answer my question 


I do hope you are not as rude to everyone else in your life as you are on the forum. Keep in mind you are not speaking to Sky employees, not that it should matter as they are human beings too. You are speaking to fellow customers who donate their time to help you. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no internet

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123 

I did think a please and thank you would have helped.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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