Discussion topic: no internet connection from 00:37

This message was authored by: Jetleg · ‎29 Oct 2024

Living around Hayes&Harringdon.(UB3) Started broadband service for just 18 days till today and the connection soddenly failed just now! No any support from Sky service line at all, can't even use that useless connection checker tool not knowing anything happen at local area or sth. Very unsatisfied!

This message was authored by: Daniel0210 · ‎29 Oct 2024

@Jetleg

Possibly overnight maintenance being undertaken. Report it to Sky if it's not back when the phone lines reopen.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chrisee · ‎29 Oct 2024

@Jetleg loss of service between midnight and esrly morning is often caused by essential overnight maintenance work. Sky are often not told in advance where Openreach are working so local work is not reflected in the service status. If your service is back up this morning it is safe to assume that was the cause.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: no internet connection from 00:37

no internet connection from 00:37

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