Discussion topic: no internet connection from 00:37
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Message posted on 29 Oct 2024 01:23 AM
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no internet connection from 00:37
Living around Hayes&Harringdon.(UB3) Started broadband service for just 18 days till today and the connection soddenly failed just now! No any support from Sky service line at all, can't even use that useless connection checker tool not knowing anything happen at local area or sth. Very unsatisfied!
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All Replies
Message posted on 29 Oct 2024 06:22 AM
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Re: no internet connection from 00:37
Possibly overnight maintenance being undertaken. Report it to Sky if it's not back when the phone lines reopen.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 29 Oct 2024 06:24 AM
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Re: no internet connection from 00:37
@Jetleg loss of service between midnight and esrly morning is often caused by essential overnight maintenance work. Sky are often not told in advance where Openreach are working so local work is not reflected in the service status. If your service is back up this morning it is safe to assume that was the cause.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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