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Discussion topic: no Internet connection

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Jaydeanderson
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This message was authored by Jaydeanderson This message was authored by: Jaydeanderson

no Internet connection

‎07 Oct 2024 10:30 AM

My internet keeps showing a orange light 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: no Internet connection

‎07 Oct 2024 10:34 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jaydeanderson Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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