nnot connect to upgrade my package before I have to pay the extra £5 for broadband and talk, is an

[Boots1391]

Is anyone else having trouble tying to upgrade their phone and broadband via the email that hey have been sent?

 It just goes round and round and won't open and I don't want to pay the extra £5 a month 

[mormegil]

Try and access the recontract offer via the my sky app or sky.com rather than using the email