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Discussion topic: mysky app

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samin26
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This message was authored by samin26 This message was authored by: samin26

mysky app

‎05 May 2024 12:09 AM

MySky app and account now working. The app says I do not have any active Sky products and shows restricted access to all documents and bills etc.

 

I have the ultrafast broadband installed last week and am still experiencing issues. I do, however, received bills over email only.

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caesarome
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Re: mysky app

‎05 May 2024 09:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@samin26 

Have you linked your broadband account to your Sky ID as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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mormegil
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Re: mysky app

‎05 May 2024 12:13 AM

Do you get the same issue on sky.com?

did you get the new white max hub?

have you used the same email address for an earlier sky account?

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Chrisee
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Re: mysky app

‎05 May 2024 08:22 AM

Posted by a Superuser, not a Sky employee. Find out more

@samin26 check you are logging in with the correct Sky id linked to the account. If you are certain you are give Sky a call as they need to sort whatever is wrong.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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caesarome
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This message was authored by caesarome This message was authored by: caesarome Answer

Re: mysky app

‎05 May 2024 09:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@samin26 

Have you linked your broadband account to your Sky ID as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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