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[Milecki]

I can't believe it. What's happening with this network? 2Mbps. No router reset, nothing helps. This is a joke. I need a stable connection because I'm waiting for a heart transplant and I can't risk it. I'm fed up. Can someone help me? If not, I'm canceling my contract immediately and looking for another provider!

[JimM1]

@Milecki Sky broadband and the > expand it and capture the rest! Will show you the 30 day history to the connection.

[Milecki]

[Milecki]

I have drops many times a day, but since yesterday it's been a disaster.

[Chrisee]

@Milecki from the reduced speed and instability there is a clear issue with your line which needs sorting so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on the escalation process. My Post Has Been Escalated – What Happens Next on Sky Community

[Milecki]

Thank You!

[Doc5907]

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@Milecki wrote:

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I can't believe the service checker is advising that 2.6Mb/s is "Great for streaming and downloading on multiple devices" 🙄

[Milecki]

SD doesn't work either. I have an 8K TV and the maximum resolution is 720p and it stutters 😞 It's a complete disaster. I described it here: https://whynotsky.co.uk I'm totally disappointed.

[JimM1]

@Milecki Question is has your line been sorted out now for the low speed drop. You do not have a line that supports that resolution of TV signal any way shape or form!

[Milecki]

Everything worked fine until now, with occasional short resets, but the signal was still there. Now it's a disaster. I have no other choice. I wrote a letter because online support wasn't helpful. I don't understand why an engineer's visit is such a big deal... Thank you so much for your help...

[JimM1]

1. @Milecki Is the service checker that you did before showing you clamped down at the 2.6Mb/s test from sky? Depending on what you have can be multiple types of fault conditions, sky should see such a low speed, but getting an Engineer out for a copper line fault can be something else completely, the DLM could now just slammed you down as best it can to give you some form off connection!

[TimmyBGood]

@Milecki 

Probably worth noting that a guaranteed minimum of 20Mbs is a low speed for FTTC: the national average on that technology is closer to 60Mbs.  This suggests your address is a considerable distance from the fibre cabinet and/or on poor quality copper cabling, and such a connection is more likely to suffer from faults.

 

Also important to understand an ISP isn't actually obliged to provide a 'guaranteed' minimum speed: they can offer a release from contract instead of they are doubtful that reliable service can be maintained. Realistically Openreach isn't prioritising legacy copper line support because it's mostly busy pushing the national FTTP rollout.

[Milecki]

Thank You for Your help. My speed Has Bern restored to 22 Mbps sińce yesterday afternoon. Thanks again. 

[JimM1]

@Milecki Few things you will find helpful for the future, as you are on a copper FTTC line, pulling the connection cable off or switching the hub off/on etc is NOT a good thing to do in a working condition, can confuse the DLM and slam you down in speed....

The system does recover without help if the line is working, slow process though to get you back up for speed, an OR repair or a DLM reset from them helps, and 24Hours later the speed recovers back up to the full range.....

Depending on what sky hub you are using, the Tips above and view your stat's shows exactly what the connection is like!

[Milecki]

TimmyBGood. Unfortunately, You're right, but there's nothing i can do about it. My Internet speed doesn't even allow me to watch on 4K... As i wrote, i can't get anything more. Thank You for Your help.