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Discussion topic: moving modem location

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This message was authored by amywamy This message was authored by: amywamy

moving modem location

We had an engineer out this morning to install Sky broadband. The location of where the modem would be is not ideal (we have very thick stone walls that would block the wifi). Can anyone tell me can the engineers install it in a different location? I know they have to plug into something outside but it would be pointless where it would be located. surely the wires could be extended or the outside connection could be moved? 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: moving modem location

Posted by a Superuser, not a Sky employee. Find out more

@amywamy 

 

Is this for a full fibre installation?

Have they installed an internal ont yet?

 

Very often openreach will be open to customer suggestions of ont location above the 10metres from were fibre enters the house and 3feet from the nearest electric socket on the day of installation

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amywamy
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This message was authored by amywamy This message was authored by: amywamy

Re: moving modem location

@cookiemonsteruk It's not openreach, I think it's called Siro? It's Sky Ireland. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: moving modem location

Posted by a Superuser, not a Sky employee. Find out more

@amywamy 

 

SIRO do tend to install where the electric meter is usually without exception but you could try to negotiate to see if any other solution is possible 

 

Failing that you would need a category 5e ethernet cable long enough to reach where ever you plan to place you router

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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