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This discussion topic has been answered Discussion topic: moving house need temp internet connection whilst waiting for install of new permanent connection

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Message posted on ‎17 Apr 2026 10:33 AM

moving house need temp internet connection whilst waiting for install of new permanent connection

I'm moving on a Friday and Sky cannot visit until the following Wednesday to install the new broadband connection. The mobile signal is poor, so I need a temporary connection in the interim. Do Sky offer any options?

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Message posted on ‎17 Apr 2026 10:43 AM

Re: moving house need temp internet connection whilst waiting for install of new permanent connectio

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@GrahamJ82 

Afraid not. It's not financially viable for any ISP to make temporary arrangements because the subscription rate for a couple of days wouldn't cover the costs. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎17 Apr 2026 10:43 AM

Re: moving house need temp internet connection whilst waiting for install of new permanent connectio

Posted by a Superuser, not a Sky employee. Find out more

@GrahamJ82 

Afraid not. It's not financially viable for any ISP to make temporary arrangements because the subscription rate for a couple of days wouldn't cover the costs. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎17 Apr 2026 10:48 AM - last edited: ‎17 Apr 2026 10:50 AM

Re: moving house need temp internet connection whilst waiting for install of new permanent connectio

Posted by a Superuser, not a Sky employee. Find out more

@GrahamJ82  If Sky cannot come out until a set date and you have no usable mobile signal for a temporary 4G or 5G mobile broaband service then there is no way on earth Sky would be able to provide a service as there won't be a fixed line there.  Unfortunately you will have the earliest date availble.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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