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Discussion topic: just upgraded to high fibre with new router everything works apart from the additional sky box no si

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Message posted on ‎09 Jan 2025 10:23 AM

just upgraded to high fibre with new router everything works apart from the additional sky box no si

just upgraded to high fibre with new router everything works except the additional sky box which says no signal

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Message posted on ‎09 Jan 2025 10:26 AM

Re: just upgraded to high fibre with new router everything works apart from the additional sky box n

Posted by a Superuser, not a Sky employee. Find out more

@golfer+brighouse  This is not a broadband issue if your Sky Box/TV shows no signal, as that is a TV specific message.

 

Changing a hub would not even cause such a message.

 

Which Sky box do you have?  Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: golfer+brighouse

Message posted on ‎09 Jan 2025 10:34 AM

Re: just upgraded to high fibre with new router everything works apart from the additional sky box n

its sky Q 

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Message posted on ‎09 Jan 2025 10:44 AM

Re: just upgraded to high fibre with new router everything works apart from the additional sky box n

Posted by a Superuser, not a Sky employee. Find out more

@golfer+brighouse 

 

Do you have the white sky max hub?

Do/did you have the sky broadband booster boxes?

----------------------------------------------------
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This message was authored by: GD1

Message posted on ‎09 Jan 2025 10:56 AM

Re: just upgraded to high fibre with new router everything works apart from the additional sky box n

Posted by a Superuser, not a Sky employee. Find out more

@golfer+brighouse  Is the message "No Signal" or "No Satellite Signal"?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎09 Jan 2025 12:12 PM

Re: just upgraded to high fibre with new router everything works apart from the additional sky box n

Posted by a Superuser, not a Sky employee. Find out more
@golfer+brighouse wrote:

just upgraded to high fibre with new router everything works except the additional sky box which says no signal

High fibre is more a dietary term but we know what you mean.

 

If you have updated to the White Sky max hub unfortunately the Q mini boxes (additional box) won't connect with WiFi from a Max Hub, they will now only be getting signal from the main Q box.

....................................................................................................................
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