just upgraded to high fibre with new router everything works apart from the additional sky box no si

[golfer+brighouse]

just upgraded to high fibre with new router everything works except the additional sky box which says no signal

[GD1]

@golfer+brighouse  This is not a broadband issue if your Sky Box/TV shows no signal, as that is a TV specific message.

Changing a hub would not even cause such a message.

Which Sky box do you have?  Sky+HD or Sky Q?

[golfer+brighouse]

its sky Q 

[cookiemonsteruk]

@golfer+brighouse 

Do you have the white sky max hub?

Do/did you have the sky broadband booster boxes?

[GD1]

@golfer+brighouse  Is the message "No Signal" or "No Satellite Signal"?

[Doc5907]

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@golfer+brighouse wrote:

just upgraded to high fibre with new router everything works except the additional sky box which says no signal

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High fibre is more a dietary term but we know what you mean.

If you have updated to the White Sky max hub unfortunately the Q mini boxes (additional box) won't connect with WiFi from a Max Hub, they will now only be getting signal from the main Q box.