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Discussion topic: issue with internet dropping

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This message was authored by: ColinOrmston

issue with internet dropping

Hi my internet connection to iphones via wifi and laptop via ethernet is regularly dropping, almost on a daily basis 2-3 times a day on some occasions. I have made a screen grab of summary stats below - anyone got any ideas?

ColinOrmston_0-1708685639956.png

 

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This message was authored by: Highlinder

Re: issue with internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@ColinOrmston  Did you re-start the router around 33 minutes before taking those router stats or did the router re-start on its own?

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This message was authored by: Paula5742

Re: issue with internet dropping

Mine is doing the same but multiple times a day.  I work from home and this is causing me major issues! 

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This message was authored by: ColinOrmston

Re: issue with internet dropping

Restarted

This message was authored by: Paula5742

Re: issue with internet dropping

I've restarted it several times 

This message was authored by: jamesn123

Re: issue with internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@ColinOrmston 

Your router stats show your running a fairly old Sky router, it may be worth getting a newer replacement to see that solves your issue

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: ColinOrmston

Re: issue with internet dropping

@jamesn123 thanks for insight - yes it is quite old! Would I be best simply requesting replacement via Sky or go for a third party option?

This message was authored by: jamesn123

Re: issue with internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@ColinOrmston 

I'd go with Sky first because its free. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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