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Discussion topic: internet dropping

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This message was authored by: Barbara104

internet dropping

my internet keeps dropping!  Can I cancel my contract with end of contract day and not goint to roling

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This message was authored by: Me134

Re: internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@Barbara104 wrote:

my internet keeps dropping!  Can I cancel my contract with end of contract day and not goint to roling


We're only other customers here I'm afraid.

 

If I'm understanding you correctly, you're coming to the end of your minimum term (not the end of the contract) and you don't want it going into a rolling monthly subscription? If so you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

 

Is it the broadband signal to the house or the wifi signal that keeps dropping internally as the two are different issues entirely.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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