internet amber light

[liyana]

Hi i dont know why my broadband has a problem. The internet light is amber instead of green. the power and wireless button is all green. tried restart so many times and turn off the power on off. nothing changes. it is also my housemate account so I cannot do anything as I dont hold the account. 

[Daniel0210]

@liyana 
If the broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

As you're not the account holder, so long as you know the telephone password you should be able to report it to Sky.

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.