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Discussion topic: intermittent internet connection

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This message was authored by ANNA-ERNSTING This message was authored by: ANNA-ERNSTING

intermittent internet connection

Initially wireless internet appears to be working but when try and click on subsequent links they will not load.

Messages will not fully download, photos will not show. and account switch fails.

Sky Check initially says problem identified with wireless but then checks say all is in order.

Tried switching devices and router off and re starting but still an issue for 36 hours now.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: intermittent internet connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @ANNA-ERNSTING Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ANNA-ERNSTING
Topic Author
This message was authored by ANNA-ERNSTING This message was authored by: ANNA-ERNSTING

Re: intermittent internet connection

Broadband Connected
Wireless Enabled
Wireless Network Name (SSID) SKYD517D
Wireless Network Visible Yes
Current Wireless Channel 1 (2.4 GHz), 36 (5 GHz)
Wireless Encryption WPA2-PSK

Devices connected to your home network
Device Name MAC Address

(removed)

Hope this is correct; I didn't need to enter username/password.

Thank you

 

Moderator note: Removed personal/identifiable details

ANNA-ERNSTING
Topic Author
This message was authored by ANNA-ERNSTING This message was authored by: ANNA-ERNSTING

Re: intermittent internet connection

Sorry, this is the information I think you need!

Thank you

Router Statistics
System Up Time: 13:43:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4203074 6608545 0 15395 10379 13:41:47 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 310111 191945 3 1825 1103 13:41:31 WLAN (5 GHz) Up 6671945 4204470 0 420694 41854 13:41:26


Broadband Link Downstream Upstream Connection Speed (Kbps) 32400 7197 Line Attenuation (dB) DS1:21.9    DS2:61.9    DS3:89.4 US0:7.6    US1:47.6    US2:0.0 Noise Margin (dB) DS1:8.2    DS2:8.0    DS3:0.0 US0:6.1    US1:6.2    US2:0.0

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: intermittent internet connection

Posted by a Superuser, not a Sky employee. Find out more

@ANNA-ERNSTING 

Your line is showing a minor fault which should be looked at however this should not stop you from loading pages. 

Have you tried holding the reset button the rear of the hub for 30 seconds to fully reset it then connecting 1 device at a time to see if it works then?

 

Also is your Sky Shield disabled?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ANNA-ERNSTING
Topic Author
This message was authored by ANNA-ERNSTING This message was authored by: ANNA-ERNSTING

Re: intermittent internet connection

Thank you. I have tried the reset but only for 10 secs. Will look into Sky shield. Should it be on or off?

loading is worse on my phone than the laptop

This message was authored by skybroadbanduse This message was authored by: skybroadbanduse

Re: Intermittent Connection, Specific apps and search engines/links do not work

@jamesn123  Router Statistics
System Up Time: 927:12:12

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 118715622 428710036 0 63182 2107290 927:10:06 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 36608038 5856438 0 757 0 927:10:22 WLAN (5 GHz) Up 400914704 111961095 0 0 0 927:10:19


Broadband Link Downstream Upstream Connection Speed 79999 kbps 19999 kbps Line Attenuation D1(14.1 dB) , D2(30.4 dB) , D3(43.8 dB) U0(5.0 dB) , U1(23.5 dB) , U2(34.4 dB) Noise Margin 6.9 dB
ANNA-ERNSTING
Topic Author
This message was authored by ANNA-ERNSTING This message was authored by: ANNA-ERNSTING

Re: intermittent internet connection

Thank you so much for your help James. I think the problem may have been the settings in my Sky Shield

This message was authored by Kerry779 This message was authored by: Kerry779

Re: intermittent internet connection

I’ve been having this same issue all day! My internet keeps dropping out and then my sky app is saying my connection is good. So frustrating!

This message was authored by DC13 This message was authored by: DC13

Re: intermittent internet connection

cant connect in Ealing area

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