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Discussion topic: Sky broadband offline for 5 hours today

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This message was authored by napplewh This message was authored by: napplewh

Sky broadband offline for 5 hours today

I work at home and my sky broadband was offline for 5 hours today. Spoke to sky they blamed glass at my front door for being the cause> looking to see if i can get a credit on my sky account for the loss of service and a new broadband box

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky broadband offline for 5 hours today

Posted by a Superuser, not a Sky employee. Find out more

@napplewh 

You won't get a credit for only 5 hours of outage. It has to be down 2+ days.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by daveNOS This message was authored by: daveNOS

Re: Sky broadband offline for 5 hours today

Posted by a Superuser, not a Sky employee. Find out more

@napplewh You won't get any credit for the 5 hour downtime and be aware your working from home has no bearing on that, you would only be eligible for compensation(via the automatic compensation scheme) if the service is lost entirely and it isn't fixed after 2 full working days.

To request a new router you will have to call Sky.

-------- Please note i am not a Sky employee ----------
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky broadband offline for 5 hours today

Posted by a Superuser, not a Sky employee. Find out more

@napplewh 

 

I'd add that absolutely no domestic ISP either guarantees service without interruption or pays compensation for some hours of outage.  If you want a more resilient connection then you should consider an ISP which offers automated router hardware failover to cellular data (at an additional subscription cost)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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