intermittent broadband

[mbakowski]

I'm on etehrnet not wifi. When my signal is good there's no speed issues but I get intermittent pauses. It could be nothing for a day--then next day i loose broadband for 2 mins, then later 3 mins, then later 2 mins etc. It's happening randomly i can't see a pattern. I have rebooted my mac and router multiple times. This has been going on for weeks. There's no known disruption from sky in my area. The physical cable is fine. If i switch to wifi the problem is similar. it makes working and zoom calls very difficult. Any ideas? 

[JimM1]

@mbakowski What sky hub are you using? sound's like you have a connection issue with either the sky Hub to the BB connection disappearing for short times as you say it's both Ethernet or wireless wifi affected....

The boot sequence on a sky hub is from 3 minutes to 5 minutes time wise, but you can see that by looking at the Hub light's.....

 https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[mbakowski]

thanks for responding--it's a 'sky max hub' ---so if the sky hub is losing connection to BB what can i do? is it a sky engineer thing? It seems very hard to contact them to talk aboutthe issue!

[JimM1]

@mbakowski Just dial 150 from your sky Talk landline connection, you will have to fight the BOT but that is by far the easiest way to talk to a sky Customer Service Agent!

[mbakowski]

thank you very much!