full fibre

[adc001]

openreach have just e mailed me to say full fibre is available in my property but sky are saying its not so who is right

[GD1]

@adc001  What does it show here?  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If you could post an image of the results removing any address/cabinet data.

It may take some time for Sky to update, although when FTTP came to my address Sky were updated fairly quickly while other providers were not.

[TimmyBGood]

@adc001 

It's been observed that Sky is sometimes rather slow in adding newly provisioned areas to its sales database.  More rarely, there may be no choice in ISP at all for quite a while.

[cookiemonsteruk]

@adc001 

It could be that sky haven't updated there database yet

Could you enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[adc001]

 

[cookiemonsteruk]

@adc001 

Its available. As suggested sky could be slow/delayed in getting the database update.  Try sky again in 2-4 weeks

[cookiemonsteruk]

@adc001 

Also could you post the notes under the table

[adc001]

 

[cookiemonsteruk]

@adc001 

Ok.  All notes indicate a straight forward install so it does look like sky hasn't got a database update.  Contact sky again in a couple of weeks

[Deb3000]

I'm led to believe, (by someone that I think worked for Openreach), that the key issue is whether the ISP has the necessary equipment in place at the exchange.  If they do not, that is what causes the delay.  (It is also worth noting that the "exchange" for full fibre is not necessarily your traditional exchange).