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Discussion topic: fed up

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Avatar for bob4251
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This message was authored by: bob4251

Message posted on ‎17 Apr 2026 04:58 PM

fed up

i had my service installed yesterday cannot get connection to tv via wi-FI however I have been able to get my computer and phone to get sky WI-FI but television does not connect to the wi-fi

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎17 Apr 2026 05:29 PM

Re: fed up

Posted by a Superuser, not a Sky employee. Find out more

Hi @bob4251 

When you say TV, what exactly do you mean? A Smart TV? Sky Glass? Sky Stream? Sky Q? Sky +?

Has there been any error messages?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: TimmyBGood

Message posted on ‎17 Apr 2026 05:53 PM

Re: fed up

Posted by a Superuser, not a Sky employee. Find out more
@bob4251 wrote:

television does not connect to the wi-fi

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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