extreamly slow speed

[jeffeys]

Sky has been lying to me on regular basis stating my download speed which states trhat the speed is 37 mps and i have been checking with speed test for the last week and i am only getting 3 mbps. I am out of contract i know now but my bill has gone up from £56 per month and now i have just found out it is over £90 per month and has been since Christmas. I am extreamly disgusted with sky. I was alos tricked into skytalk thinking it was keeping my land line but insted was a mobile and was sent a tablet I complained at the time but they stated i had allready taken out the contract I have only used the mobile 4 times in 2.5 years. I then had to pay to keep landline number. Anyone else had this type of Problems> a copy of this will be sent to watchdog and any other company willing to take on sky!!!

[jeffeys]

10 mins after posting this brordband speed went up to 33 mbps (funny that)

[TimmyBGood · Accepted solution]

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@jeffeys wrote:

I was alos tricked into skytalk thinking it was keeping my land line but insted was a mobile and was sent a tablet 

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'Sky Talk' is a landline voice call service.

Sky Mobile is a different part of the business with a separate contract.

[SpaceSparkie]

Hi @jeffeys , I'm sorry to hear you are having these issues.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks 

Sarah 

Community Moderator 

[Greenfingers001]

Thanks for escalating this. We’ve sent @jeffeys an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.