this issue has been going on for over a month now its regarding my sky broadband/internet intermittantly cutting out we have run the usual line tests with sky (but of course its that intermittant that the fault never shows at the time of the test) basically at random times of day and week certain devices drop from the wifi/internet and then reconnect this can be for a split second or take a few minutes. nothing has changed in my setup apart from moving from sky plus to skyq in the 22 years that i have been a sky customer and i have not added any extra devices, on occasion my skyq box will drop and then take forever to reconnect reset doesnt work and i have to re attach to the sky hub (latest model) by wps and then reconnect my mini box as well or forever it seems reboot/reset the hub
i have received and setup a replacement sky hub,line microfilter and psu and still have the same problem and yes both skyq boxes have the same software update.
the issue is that i was due an engineer call on oct 11 and it was a no show ,i called and was assured that "he has just left his last job and is on his way" but he never arrived so i called sky again the next day and no reason was given for the no show. but they would rebook the call for the 24th oct however when i checked on my orders 2 days later it states "issue with your order please call" so bearing in mind that i had had no communication of a problem from sky i called yet again this was last week and i was assured that the issue would be escalated and as yet i have heard sod all and still dont know if the engineer is booked or what the hell is going on.
i have taken photographic and video evidence of the fault when it occurs to prove that a problem exists as its so intermittant. i have already received a total of £57 goodwill for skys failed engineer call and as a broadband boost customer for the issue still being unresolved is anyone capable of resolving this clown show of incompetance?
