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Discussion topic: engineer

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Avatar for Tinaaa
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This message was authored by: Tinaaa

Message posted on ‎11 Jun 2024 05:44 PM

engineer

i need engineer 

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This message was authored by: cookiemonsteruk

Message posted on ‎11 Jun 2024 05:45 PM

Re: engineer

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@Tinaaa 

 

Could you give us more information

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Tinaaa

Message posted on ‎11 Jun 2024 05:47 PM

Re: engineer

about 1h ago lost ineternet. i have green light on power and on wifi.  internet and voice symbols no lights at all. 

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This message was authored by: Highlinder

Message posted on ‎11 Jun 2024 05:49 PM

Re: engineer

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@Tinaaa Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Tinaaa

Message posted on ‎11 Jun 2024 05:51 PM

Re: engineer

showing a problem. so how i need to book an engineer? 

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Message posted on ‎12 Jun 2024 09:40 AM

Re: engineer

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@Tinaaa you can call Sky and teport the issue. If your hub still has smiley faces it is very old and should be replaced mention thst ehile on the phone.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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