can't book your move

[prferreira]

I've been trying to book my moving for a one week and every time I try it says "Sorry, we can't book your move at the moment. Please try again later."

This is really upsetting because I need to move to my new house within a few days now, which means that we've lost at least a week with this, and that now I will be forced to be in the new place without internet.

I'm going to be penalized for something that I've been trying to solve for this long, and clearly the Sky's virtual Assistant doesn't work and there's no phone number anywhere that I can call, besides the 150 from a Sky Talk Line or Sky Mobile, which I don't have.

Can someone please help?

[Daniel0210 · Accepted solution]

@prferreira 
If you need to contact Sky you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[prferreira]

Thank you for your quick reply, I'll try the number on the link.