Sky Broadband complaint

[Vik]

I moved my home, SKY said the broadband will be active on 19 January - openreach visit was on 18th January. I did multiple followup with sky customer care wasted around 3+ hours. They said they have raised Customer Resolution Form  - unfortunately now in 26th January and same story continues with no solution.

[Chrisee]

@Vik unfortunately there can be delays in setting up broadband after a move especially w here either the new premises does not have an Openreach line or a sevice can only be ordered over a new full fibre connection. Its not clear what has caused your issue but you are probably waiting on Openreach completing the work which can take a while and in some isolated cases months. 

Sky can do very little other than chase Openreach and while you will be paid compensation for the  delay once the jobis complete see Customer Auto-Compensation | Sky Help | Sky.com . Sky will almost certainly release you from contract if asked but that is pointless unless you can buy from an Internet ServicecProvider who doesn't use Openreach's network.