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Discussion topic: cable to house still working but detached from pole. how to contact for an engineer

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This message was authored by staggmeister This message was authored by: staggmeister

cable to house still working but detached from pole. how to contact for an engineer

Going round in circles as internet is still working at present.  Cable from pole in road to house has become detached and laying across garage. As it's not broken yet cannot report as internet disruption via the on-line help assistant. need to book an engineer to reconnect and make safe. How do I report to physical person


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: cable to house still working but detached from pole. how to contact for an engineer

Posted by a Superuser, not a Sky employee. Find out more

@staggmeisterThink this type of situation would be better for Openreach to look into. More informtion on how to report this can be found in the link below.

https://www.openreach.com/help-and-support/damage-health-and-safety 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: cable to house still working but detached from pole. how to contact for an engineer

Posted by a Superuser, not a Sky employee. Find out more

@staggmeisterThink this type of situation would be better for Openreach to look into. More informtion on how to report this can be found in the link below.

https://www.openreach.com/help-and-support/damage-health-and-safety 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
staggmeister
Topic Author
This message was authored by staggmeister This message was authored by: staggmeister

Re: cable to house still working but detached from pole. how to contact for an engineer

many thanks I try Openreach

 

staggmeister
Topic Author
This message was authored by staggmeister This message was authored by: staggmeister

Re: cable to house still working but detached from pole. how to contact for an engineer

Great support from Openreach. Responded in 2hrs

 

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