broadband down

[antony9955]

my broadband has been down since early hours this morning, i have done all the checks and everything is fine in my end.

[GD1]

@antony9955   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[antony9955]

the service checker in the app doesn't work keeps saying my broadband isn't with sky even though it says what package im on, my Internet is still down as well and i have tried everything ive even rang sky and they fobbed me off saying its not just me its loads of people but yet no one has reported anything. i want to know whats going on.