broadband and phone off for hours

[joe223]

broadband came back onthis morning then off for over an hour.,now back on but internet phone service not working have tried router reset but light 4 on white router yeiiow and no phone service.

[GD1]

@joe223   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[joe223]

broadband tests show working fine 17 download phone tests ask for a photo ???