**bleep** INTERNET

[Cm697]

Internet been cutting out 32 TIMES SINCE FRIDAY!!!!!!!!!!

[Daniel0210]

@Cm697 

Have you contacted Sky to report this? You posted the same back in September but didnt reply to the advice provided then. 

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working). 

[Cm697]

I would like an Sky employee to respond not some random person.

[Daniel0210]

@Cm697 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here. 

[Cm697]

Is there anyway to contact sky without there AI on the phones lines 

[Daniel0210]

@Cm697 
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Cm697]

Been on phone for last 5 hours nothing but AI weak reply 

[JimM1]

@Cm697 That's what happens when you want to wait for your sky expert to help you! If they are busy it's a waiting game.

[Highlinder · Accepted solution]

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@Cm697 wrote:

I would like an Sky employee to respond not some random person.

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@Cm697  These random people might be able to save you time and a call to Sky. If you have tried the troubleshooting steps that @Daniel0210  posted and unable to get through on the phone some of us can escalate this issue to Sky for you.

[Cm697]

INTERNET HAS BEEN CUTTING PUT 31 TIMES IN THE LAST 45 MINS **bleep**

[Daniel0210]

@Cm697 

Try this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Daniel0210]

@Cm697 

In fact the same advice as given a couple of weeks ago so have you reported this to Sky?