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Discussion topic: asus RT-AX58U speed drop ?

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This message was authored by: sjcollins

asus RT-AX58U speed drop ?

Hi all

 noticed end of january the 900 speed dropped to around 500 (i can see by home assistant loggging ) decided to ring sky as its not going back up. internet has been fine but thought well i paying for 900 (which i was getting fine untill end of jan .

 spoke with one of the guys on the phone he says its the asus router. is that possible as its FTTP 900 ?

dont see why things would change my end. but he said the only way to go futher would be put the rubbish sky hub back on

any thoughts ?

cheers

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This message was authored by: jamesn123

Re: asus RT-AX58U speed drop ?

Posted by a Superuser, not a Sky employee. Find out more

@sjcollins 

The agent is correct, Sky will only assist in troubleshooting when your Sky hub is back in place as it sends them telemetry. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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