actual and guaranteed speed

[A+R+S]

According to Sky speed check it shows 57.7 mbs and says it's good but the guaranteed speed minimum is 62 mbs for superfast broadband am I due a refund and should I go back to normal broadband ? What's the best way forward. I've tried phoning them but it takes me round in circles.

[TimmyBGood]

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@A+R+S wrote:

According to Sky speed check it shows 57.7 mbs and says it's good but the guaranteed speed minimum is 62 mbs for superfast broadband am I due a refund and should I go back to normal broadband ? What's the best way forward. I've tried phoning them but it takes me round in circles.

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https://www.sky.com/help/articles/sky-fibre-speed-guarantee 

50 - 60 Mbs suggests FTTC, which is very much 'normal' broadband these days.

Anything pre-dating 'Superfast' (i.e. ADSL) is obsolete.