Zero broadband

[Ozzy3]

Lastnight there was a bit of lightening in the area, and **bleep** the broadband stopped working. I have tried everything I can do at home. But its dead. Just like skys customer service. Anyone else got issues.

[Chrisee]

@Ozzy3 thunderstorms frequently kill routers unfortunstely but fortunstely Sky Support are working so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Craig2383]

Hi 

yes this is exactly the same experience we are having. Have tried to access online support to no avail. The power light is on but the middle light is off we have a sky Q box.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Ozzy3.

[Chrisee]

@Craig2383 if the power led is lit the hub is not dead instead you look to have lost connection to the exchange. You can run the connection test in the My Skybapp over a mobile connection which should tell you if Sky are aware of a local fault in your area. If they arent give Sky a call their lines are open.