0

Discussion topic: Wrong cable

Reply
This message was authored by: NicoleLargey

Wrong cable

Hi, 

We have been sent our WiFi with an ethrenet cable. However we have a BT telephone master socket. Therefore the Ethernet cable does not fit in this slimmer hole. 

we have no ordered cables off Amazon and have not fitted/worked.

 

please advise and send us alternative cables/ macro filter. 

Reply

All Replies

This message was authored by: Chrisee

Re: Wrong cable

Posted by a Superuser, not a Sky employee. Find out more

@NicoleLargey are you sure that you are not having a new fibre connection fitted soon? The cable you have is required to connect to t nhe new ONT unit the engineer will fit. 

if you are certain you will be using partial fibre you can buy a simple DSL cable with rj11 connectors which are available on line or in most any hardware store. Howevervits pretty unusual for Skybto have sent out the wrong cables

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply