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Discussion topic: Wrong address on my account new customer

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This message was authored by: Simon1236

Message posted on ‎02 Oct 2024 07:45 PM

Wrong address on my account new customer

I've recently joined sky tv and broadband. Activation was due yesterday, however we are not able to receive either. When I checked my account,  Sky have my neighbours address, not mine on my account, they are similar, next door being 63 and I am 63a. I think it is likely next door have been activated instead of my address. Very frustrating I am unable to speak to an advisor about this, starting to regret changing to sky

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This message was authored by: caesarome

Message posted on ‎02 Oct 2024 08:30 PM

Re: Wrong address on my account new customer

Posted by a Superuser, not a Sky employee. Find out more

@Simon1236 

You will have to find a way to contact Sky about this as it will need investigaing. There are links to their socal media sites at the bottom of this page.

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