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Discussion topic: Wrong address for installation broadband

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This message was authored by ArthurLyu This message was authored by: ArthurLyu

Wrong address for installation broadband

I'm planning to move and install broadband for my new home. The installation address in my order is incorrect, how can I change it? This is because I mistakenly thought that the address I entered before the application process was for the router delivery address, not the installation address.

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This message was authored by GD1 This message was authored by: GD1

Re: Wrong address for installation broadband

Posted by a Superuser, not a Sky employee. Find out more

@ArthurLyu  You will need to call Sky to cancel the order and place the correct order for your home move.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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