Worst internet connection

[April93.]

We have had nothing but issues for 2 weeks now, since we changed over to sky. The internet keeps dropping out, my husband cannot connect to the vpn and therefore has had to find alternative places to work in order to have a decent connection. The router light is white and it appears to be giving a good and strong connection when we do line checks, however our devices are not connecting, or they will briefly and then it drops. 
every time we call up we go through the same troubleshooting with no resolution! We have asked several times if we could please have an engineer to visit us and have been fobbed off that we have to have 14 days of problems and that no one seems to have authorisation to book us an engineer... this is hugely inconvenient waiting around and calling up nearly every day. I am heavily pregnant and our baby is due any day now, and with being new parents, we need internet connection for a few of the babies devices. This has caused extreme stress and anger in our household at a time where we should be relaxing. 

[TimmyBGood]

@April93. 

Undoubtedly aggravating, but it's best to separate out different issues.

If you have a white Max Hub then problems connecting to a business VPN are likely to be from a very specific source: if you could confirm that you have one of those then at least that should be addressable fairly rapidly.

The '14 day' thing actually applies to copper broadband but not full fibre: ISPs still insist on it (technically it's the training period for Openreach Dynamic Line Management)