Working from home now but the wifi upstairs is awful.

[Locket100]

Working from home now but the wifi upstairs is awful. I already pay for a booster but not sure if thats helping, or even connected? Help

[jamesn123]

@Locket100 

Well have you checked if your booster is connected? What lights is it showing?

[TimmyBGood]

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@Locket100 wrote:

I already pay for a booster but not sure if thats helping, or even connected? 

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Paying for Broadband Boost is not the same thing as actually having a hardware booster.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.